Policy on the Use of Cookie Files

1. Introduction

This policy on the use of cookie files (hereinafter “Cookie Policy”) is designed to inform you about our practices regarding the collection of information from you when you visit our website, through cookies and other tracking technologies, in full compliance with your right to personal data protection.

This policy is a supplementary document to our Policy on Personal Data Protection (GDPR), which we encourage you to consult to fully understand how we process your data.

Our cookies do not retain personal data that can directly identify you, such as your name or bank details. They allow us to collect information about your browsing, which can later be used to personalize the experience on the site or in our communications, under the law.

Information confidentiality is an ongoing responsibility, and therefore, we commit to periodically update this document as we undertake new practices regarding personal data or adopt new privacy policies. Regarding data processing based on consent, we will notify you of any change and request your additional consent.

The website https://www.crystal-logistics-services.com/ (hereinafter “the Site”) is operated as associated controllers by:

• Crystal Logistics Services S.R.L., with its registered office in Bucharest, Sector 1, Strada Dr. Iacob Felix, no. 49, Floor S, Room 9, Romania, registered with the Trade Register under no. J40/4964/2021, CUI 43944517.

• Crystal Logistics Services GmbH, with its registered office in Bahnhofstrasse, No. 21, Zug, Switzerland, registration number CHE-217.611.963.

These entities use both proprietary and third-party cookies to provide visitors with a superior browsing experience and services tailored to their needs and interests.

2. Legislative Context

In accordance with the requirements of Directive (EU) 2002/58/EC (“E-Privacy Directive”) and Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR Regulation”), we have the obligation to safely administer and only for specified purposes, the personal data you provide us through the use of our website.

The GDPR Regulation requires us to offer transparency and control to users, allowing you to express or withdraw your consent for data processing at any time, to request their rectification or erasure, and to be clearly informed about the purpose and nature of the cookies used.

3. Your Rights

As a data subject, you benefit from a series of rights according to GDPR, including:

• Right to information and data access

• Right to rectification

• Right to data erasure ("right to be forgotten")

• Right to restriction of processing

• Right to data portability

• Right to object

For a detailed description of these rights and the means of exercise, please consult the dedicated section in our Policy on Personal Data Protection.

If you wish to exercise any of these rights, please contact our Data Protection Officer, according to the instructions in section 4.

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP):

• Address: B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

• E-mail: anspdcp@dataprotection.ro

• Phone: +40.318.059.211

4. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee all aspects related to the protection of personal data. For any questions or concerns related to the processing of your data, please send us a written request, mentioning that it is for the attention of the Data Protection Officer.

• E-mail: acc@crystal-logistics-services.com

• Correspondence address: Bucharest, Sector 1, Strada Dr. Iacob Felix, no. 49, Floor S, Room 9, Romania

5. Your Consent for the Use of Cookies

Upon first accessing the Site, you will be greeted by a banner (a dialogue window) requesting your consent for the use of various categories of cookies. Until the acceptance or refusal process is completed, no cookie, except for those strictly necessary for the operation of the Site, will be activated.

Your consent is granular, allowing you to choose which categories of cookies you accept. You can modify your options or withdraw your consent at any time, through the browser settings or the dedicated link on the site.

6. What Is a “Cookie”?

An “Internet Cookie” (also known as “browser cookie” or simply “cookie”) is a small text file, consisting of letters and numbers, which is stored on the computer, mobile terminal, or other equipment from which you access the internet. The cookie is installed following a request issued by a web server to a browser (e.g., Chrome, Firefox, Edge) and is completely passive – it does not contain software programs, viruses, or spyware and cannot access the information on the user's hard drive.

A cookie consists of two parts: the name and the content (value). The lifespan of a cookie is determined, and technically, only the web server that sent it can access it again when the user returns to the associated website.

There are two main categories of cookies:

• Session Cookies: These are temporarily stored in the browser's cookie folder and are automatically deleted when the browser is closed or when exiting the site.

• Persistent Cookies: These remain stored on your device's hard drive for a predefined period and are reactivated when you return to the site. They can be manually deleted by the user at any time.

7. How We Use Cookies on This Site

We have classified our cookies into the following categories to help you understand their purpose:

• Strictly Necessary Cookies: These are essential for the proper functioning of the Site. They allow navigation between pages, session security, and access to restricted areas. Since the Site cannot function without them, these cookies are implicitly activated and do not require your consent.

• Performance and Statistics Cookies: These help us understand how you interact with the Site by collecting aggregated and anonymous data. We analyze which pages are most visited, what the traffic sources are, and if any browsing errors occur. The collected information is used exclusively to improve the performance and structure of the Site. Google Analytics is an example.

• Functionality Cookies: These allow the Site to remember the options you have made (such as the selected language) to provide a more personalized and efficient browsing experience.

• Marketing and Targeting Cookies (Advertising): These are used to provide you with advertising content relevant to your interests, identified based on the pages visited.

8. Types of Cookies We Use

Our website may use the following types of cookies:

9. Cookies Placed by Third Parties (Third-Party Cookies)

Certain content sections on our website may be provided through third parties, such as videos from YouTube or maps from Google Maps. We also use traffic analysis services, such as Google Analytics, which place their own cookies.

These third parties may place cookies through our website, and we have no control over their privacy policies. We recommend consulting the privacy policies of these providers:

• Google Analytics: Google Privacy Policy

• Google Maps: Google Maps/Google Earth Additional Terms of Service

10. How You Can Stop Cookies?

Disabling or refusing to receive cookies may make certain sites difficult to use. However, you have full control over your browser settings.

You can set your browser to reject all cookies or only those from third parties. You can also delete existing cookies.

Instructions for the most popular browsers:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

11. Data and Cookie Security

Cookies are not viruses and cannot run codes. They cannot access information from your computer.

However, cookies can be used for negative purposes if improperly exploited. This is why modern browsers offer privacy settings that allow for safe cookie management.

12. Changes to the Cookie Policy

We reserve the right to update this policy whenever necessary. Any change will be published on this page and, if applicable, notified in the cookie banner upon your next visit.

13. Questions and Contact

For any questions, concerns, or complaints related to this policy or how we use cookies, please contact us at the email address acc@crystal-logistics-services.com.