Frequently asked questions - Crystal Logistics Services

What are the criteria for calculating the cost of transportation?

Distance
Tonnage
Dimensions
Transit time
Tolls on the route
Authorizations (if required)

How do I check if the goods are insured during transport?

Each truck is required by law to have CMR liability insurance for the goods that you can request each time you contract a transport

What are the payment terms?

At the first collaboration we work with payment order upon unloading, later you can opt for term payment order or promissory note

I have to bring / send a goods outside the European Union, how do I proceed?

At import, through a customs commissioner, a customs declaration and a transit will be drawn up, for the exit through a customs point in the respective country outside the EU, following that the car will cross the border provided in transit, until the customs commissioner in Romania , where the VAT return will be paid, after which it will be cleared through customs and will finally be able to go to the unloading location
For export it is exactly the same, only in the opposite direction
It must be borne in mind that the services of customs brokers are paid

How do I check a shipping company?

Any transport company must have a Transport License issued by the Romanian Road Authority (or by the competent authority in the country where the company has its headquarters) and CMR Liability Insurance for the goods. In addition, you will need to work under a contract / transport order for increased safety

What is a CMR form and how do I complete it?

The CMR form is a consignment note. It is the document prepared by the sender attesting that the goods have been delivered to the consignee. The data contained in the CMR letter are: the consignor, the consignee, the accompanying documents, the type and quantity of the goods transported, the registration number of the vehicle and the carrier. These data must be filled in correctly in the consignment note. The CMR is drawn up in three original copies, one of which (proof of receipt) is for the sender, the second is for the carrier, and the third is for the consignee (proof of delivery). It must contain:

a) the place and date of its elaboration
b) the name and address of the sender
c) the name and address of the carrier
d) the place and date of receipt of the goods and the place provided for their release
e) the name and address of the recipient
f) the current name of the nature of the goods and the type of packaging, and for dangerous goods, their generally recognized name
g) the number of packages, special markings and their numbers
h) the gross weight or the quantity thus expressed of the goods
i) transport costs (transport price, ancillary costs, customs duties and other costs incurred from the conclusion of the contract until its release)
j) the necessary instructions for customs and other formalities
k) the indication that the transport is subject to the regime established by this Convention and to no other contrary clause

What is the difference between exclusive and group transport?

Exclusive transport means that the whole car is reserved exclusively for one customer
Groupage transport means that several loads are grouped together in a truck, so the costs are lower. It should be borne in mind that the delivery time may be longer